Concept
Example vertical: Food & Beverage Distribution
How a food-distribution client maps its everyday vocabulary — cases, perishable lots, delivery runs, restaurant chains — onto SAP Business One entities so Norma answers in the client's language. A deep, replaceable template.
The SAP Business One Mental Model
Every business action creates a document, and every document answers four questions — who, what, how much, and what effect.
Example vertical: Equipment Field-Service
How a field-service company that installs and maintains equipment maps its vocabulary — service calls, contracts, spare parts, technicians, callouts — onto SAP Business One entities so Norma answers in the client's language. A deep, replaceable template.
The Document Chain and How Documents Reference Each Other
How SAP B1 documents copy from one another through BaseType, BaseEntry, and BaseLine, and how the open/closed status keeps a chain reconciled.
Example vertical: Discrete Manufacturing
How a discrete manufacturer maps its vocabulary — bills of materials, production orders, raw materials, work-in-progress, finished goods, sub-assemblies — onto SAP Business One entities so Norma answers in the client's language. A deep, replaceable template.
How Norma knows which system to call
Norma routes a request to the right backend (SAP today, other ERPs later) by scoping tool selection to a system — not by guessing.
Service Layer Basics
What the SAP Business One Service Layer is — OData entities over HTTP — and how Norma talks to it to read and write documents.